Customers have never been more demanding, and it has never been possible to meet customer requirements as individually as is possible today. We develop the best and most suitable customer journey for you and find the ideal platform in e-commerce or customer management.
The service sector is the largest and fastest-growing economic sector in Germany (70% of GDP) and the most important industrial sector alongside vehicle manufacturing, the chemical industry and mechanical engineering .
In Switzerland, the sector is even the most important and largest industrial sector of all, accounting for around 74 % of total gross value added. In no other industry is digitalization likely to have been such a driver of innovation: developments and changes are rapid and constantly adapting. Product markets, physical services and digital offerings no longer stand alone, but complement each other to form smart services.
Without apps, e-commerce platforms and smart services, nothing works anymore. mprofi offers companies from the service industry optimal support in the development and expansion of their business models, because that is what we specialize in.
Areas of application of digitization in the service industry
The chemical and pharmaceutical industry is one of the most important and innovative industries in the world. Here, products are developed, manufactured and distributed that play a crucial role in people's health and well-being. In light of increasing globalization, rising competitive pressures and changing customer needs, digitalization has become of great importance in this industry.
In the following, we would like to give you an overview of the opportunities and application areas of digitization in the chemical and pharmaceutical industry:
1. Automation of business processes
By using software solutions, manual processes can be automated, which saves time and resources. This applies, for example, to bookkeeping, accounting or personnel management. Efficient management of customer data and relationships can be achieved with the help of customer relationship management (CRM) systems.
6. Development of digital products & services
Here, the service industry can benefit from the experience of other industries that have already successfully introduced digital products. For example, online platforms can be developed on which services can be offered and booked. The integration of augmented reality or virtual reality technologies can also improve the user experience and lead to a competitive advantage.
7. Real time data
Collect and evaluate data in real time. By integrating sensors into machines and plants, data can be collected on operating conditions, temperatures, pressures, material flows and much more. This data can then be used to improve production processes, predict maintenance needs and prevent downtime.
8. Other areas of application
In addition to the aforementioned areas of application, there are also many other opportunities for digitization in the chemical and pharmaceutical industry. For example, digital solutions can be used to monitor plants and machinery in order to minimize maintenance work and downtime. The use of Big Data and AI technologies to analyze data and predict trends and developments is also becoming increasingly important.
Digitization offers enormous opportunities in the service industry to make work processes more efficient, reduce costs and open up new business opportunities. In order to exploit this potential, it is important to take the right measures at an early stage and to approach digitization strategically. The focus should also be on the needs and expectations of customers in order to increase their satisfaction and build long-term customer relationships.