Manual data entry and stacks of paper are still a reality in many public administration organizations. The introduction of efficient technologies, efficient customer and cloud management and Big Data analytics, for example, hold enormous potential. Contact us.
Digitization and public authorities - in the DACH region, this is still more of a contrast than a consonance. In the wake of the Corona crisis, the lack of digitization in the public sector was repeatedly pointed out. Even though the pandemic has certainly driven some developments, the administrative sector in Germany, Austria and Switzerland is still strongly characterized by analog administrative processes. A recent study on the use of online services by public authorities reflects this.
In Germany, only half of citizens use eGovernment offerings, in Switzerland 61% and in Austria as many as 72%. However, the existing eGovernment offerings are also perceived to be less practical and innovative. It is not enough just to upload a pdf that the user is also supposed to print out; what is needed is the complete digitization of complex administrative processes. Efficient customer and cloud management and big data analytics are needed, as well as data-secure apps. As the largest employer, the state is thus also facing the greatest challenges of the transformation . Even more so than other industries such as raw materials or real estate.
Solutions for digitization in public administration
Digitization has also made its way into public administration in recent years. The aim is to simplify bureaucratic processes and make them more efficient in order to provide citizens and companies with faster and more effective service.
Solutions, implementation options and application examples for digitization in mechanical and plant engineering are presented below:
1. Data exchange
Digitization also enables better networking of administrative processes. The introduction of IT systems means that data can be exchanged more quickly and easily. This can be advantageous, for example, in the cooperation between different authorities or offices when it comes to creating a uniform database and thus avoiding duplicate work.
E-government offerings are online services that facilitate access to administrative services. Citizens can, for example, fill out forms, submit applications or request certificates online without having to appear in person at the public authority. The ability to make appointments online also contributes to more efficient administrative organization.
E-government platforms provide citizens and companies with electronic access to various administrative services and enable applications and inquiries to be processed quickly and easily. By using e-government platforms, administrations can work more efficiently and at the same time increase the satisfaction of citizens and businesses.
Improving data protection
An important aspect of digitization is the improvement of data protection. The introduction of IT systems allows data to be exchanged more quickly and easily, but this also increases the risk of data misuse. For this reason, digitization in administration must also be accompanied by appropriate security measures to ensure the protection of sensitive data.
Smart City Solutions
Smart city solutions use various technologies such as IoT sensors, cloud computing and artificial intelligence to make cities more efficient, safer and sustainable. Examples of smart city solutions include intelligent traffic systems that optimize traffic flow and reduce traffic accidents, and smart lighting systems that improve energy efficiency.
In summary, digitization in public administrations offers many advantages and has great potential to improve efficiency, transparency and customer satisfaction. By using e-government platforms and smart city solutions, administrations can deliver their services faster and more efficiently while better meeting the needs of citizens and businesses. However, security aspects must also be taken into account during implementation.